Privacy Policy

At Pulse Healing

At Pulse Healing, we respect your privacy and are committed to protecting your personal information. We follow the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant international standards such as the General Data Protection Regulation (GDPR) (EU/UK), US state privacy laws (e.g. CCPA/CPRA in California), and Asian privacy frameworks (such as Singapore’s PDPA and Japan’s APPI). This policy explains what we collect, how we use it, how we keep it safe, and your rights.

Information We May Collect

We may collect the following types of information when you engage with our services:

Personal details: name, date of birth, email, phone, postal address
Health information: details you choose to share for your treatment or animal therapy (collected with your consent)
Payment details: processed securely through third-party providers; we do not store your full credit card information
Treatment records: notes relating to your sessions, both in-clinic and via Zoom
Animal information: details relevant to therapeutic care of horses and other animals
Technical information: basic site analytics (via Wix and Google tools) and communications (emails, forms, Zoom sessions)

How We May Use Your Information

We use your information only for purposes connected to your care, including:

Providing safe, personalised human and animal therapies (in-person or online)
Managing bookings, payments, and clinic administration
Communicating with you about sessions, follow-up care, or updates
Meeting legal, regulatory, or insurance obligations
Improving our services and client experience

Payment Information

Payments are processed securely through trusted third-party providers (e.g., Wix Payments, Stripe, PayPal, or your chosen platform).
Pulse Healing does not store your full card details — only transaction records required by law and accounting.

Sharing of Information

Your personal information is confidential. We may share it only:

With other health professionals, if you consent
With secure service providers who support our clinic (e.g., Wix, Google Workspace, payment processors, Zoom)
Where required by law or regulation
We never sell, rent, or trade your personal information

International Clients

If you are located outside Australia, your information may be stored or processed in Australia or other regions where our trusted providers operate. We ensure that international transfers comply with local privacy laws (e.g., GDPR, US state laws, and Asian frameworks).

Depending on your location, you may have rights such as to:

Access your data
Correct or update details
Request deletion of your information (subject to legal obligations)
Withdraw consent for data use
Data portability (GDPR regions)
Opt out of certain uses (US clients)

Data Security

We take all reasonable steps to protect your information, including:

Secure digital storage (Wix and Google systems with encryption and restricted access)
Staff confidentiality training
Limited access to sensitive information
Secure disposal of records when no longer required

Data Breaches

In the unlikely event of a data breach, Pulse Healing will:

Act immediately to contain and secure the data
Assess the potential impact
Notify affected clients and authorities (e.g., Office of the Australian Information Commissioner, GDPR regulators, or US state regulators) if required
Provide guidance on protective steps you may need to take

Your rights

You may request to:

Access the information we hold about you
Update or correct details
Withdraw consent (where legally possible)
Request deletion of your information (subject to retention laws

Contact Us

If you have questions or concerns, please contact us:

Pulse Healing
Suite 6/68-70 Station Street, Bowral, NSW, 2676
hello@pulsehealing.com.au
+61 2 4209 2234

If you are in Australia, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International clients may contact their local data protection authority.